Return and Refund Policy
Effective Date: 15.4.2025
At UdaipurShop, customer satisfaction is our top priority. Please read our Return and Refund Policy carefully before making a purchase.
1. Return Policy
Returns are accepted only for damaged, defective, or wrong products.
You must notify us within [2–3] days of receiving the order if there is any issue.
Products must be unused, in original packaging, and accompanied by a receipt or proof of purchase.
2. Non-returnable Items
Perishable goods cannot be returned.
Cosmetics and personal care items cannot be returned if opened or used.
3. Return Process
To initiate a return, please contact us at:
📧 Gmail: Udaipurshop1@gmail.com
📞 Phone: 9462955591
Provide your order ID, details of the product, and reason for return.
We will arrange a pickup or ask you to drop the item at our location (based on product type and availability).
4. Refund Policy
Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.
If approved, your refund will be processed within [5–7 business days].
Refund will be credited to your original method of payment.
5. Exchange Policy
We offer exchanges only for damaged or wrong items.
If you want to exchange, please contact us within [2–3] days of delivery.
6. Cancellation Policy
Orders can be cancelled before they are dispatched for delivery.
Once the order is out for delivery, cancellation is not possible.
7. Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
📧 Gmail: Udaipurshop1@gmail.com.
📞 Phone: 9462955591.